FAQ
Frequently Asked Questions
Q: What is the age policy and can you explain it?
A: The Alamo Drafthouse is an 18 and up establishment. Anyone under 18 must be
accompanied by their parent or legal guardian. No children under 6 years of age
are allowed except for Baby Day or “All Ages” designated shows. The Alamo caters
to an adult clientele and strives to offer an entertaining and mature
environment.
Q: Can my 15 year old son attend a movie with his 23 year old sister?
A: No, all patrons under 18 must be accompanied by a parent or legal guardian,
unless the movie is specified as “All Ages”.
Q: What do “no passes” mean?
A: If any film listed on the website lists “no passes” this means that this film
can not be viewed for free using an “admit one” pass or coupon unless it
specifies otherwise.
Q: Why are there pass restrictions?
A: Pass restrictions are set by the distributors of each film. In order for the
distributor to maximize their profits during the first two weeks of the release,
which is also the busiest time, they do not allow free admission.
Q: Do you accept passes for special events?
A: We do not.
Q: Can I buy tickets over the phone?
A: No. Tickets can be purchased at the box office, which opens each day 45
minutes before the first show time, or on our website.
Q: Do you take reservations?
A: Tickets can be purchased in advance on-line, which secures you a seat to your
desired film; however reservations are not taken.
Q: Can we get refunds for ticket purchases?
A: The Alamo Drafthouse has a no refund policy.
Q: Can I save seats? Can I reserve a particular seat?
A: You can save a seat of any person that holds a ticket and must be prepared to
show that ticket to a server or manager if they ask to see it. Saving seats for
patrons waiting in line is not permissible.
All seats are first come first serve. We encourage our guests to not leave empty
single seats between parties to allow all ticket holders to find seats together.
Q: How does it work?
A: Once inside the theater you find your seat(s). Each row of seats has a table
in front of it. Menus, order cards and pencils are placed on the table. A waiter
will come by and greet you, taking any orders you are ready to put in. future
orders can be made by writing your desired choices on the piece of paper,
folding it, and placing in the bar attached to the table (please make sure the
paper is standing straight up so the server can clearly see it). Throughout the
film you can order like this. 30 minutes prior to the film ending the server
will come by and do “last call”, at which point they will find out if you would
like any final items before closing your tab out. All tabs must be closed before
the film ends.
Q: Do you have to order food or drinks if you watch at a movie at the Alamo
Drafthouse?
A: Ordering is not required to be a patron?
Q: What kind of food to you have?
A: Each Alamo Drafthouse provides a full menu, which includes a variety of
drinks (alcoholic and non), appetizers, salads, entrees, and desserts. You can
view our menu by clicking on the “Menu” link on the top navigation bar of this
site.
Q: If the theater is dark how I do I see the menu and write down orders?
A: Although the lights are down during the film’s play dim lights are on at all
times. These lights do not interfere with the image quality of the movie and
provide enough light to see while it is playing. Some theaters are also equipped
with under table lighting to further allow easy menu viewing.
Q: Can we order during the movie?
A: Yes. You can order up until “last call” which is typically 30 minutes prior
to the film ending.
Q: If something is wrong with my order what do I do?
A: Servers will do “check backs” which is a verbal question posed asking if you
received all of your ordered items. Any time throughout the service you can
notify an employee that there is a problem with your food/drink by writing it
down and placing the card on the table just as you would an order. They will
rectify a situation from that point and ask any questions if needed. Our main
objective is to provide unobtrusive service, delicious made to order food and a
first rate film experience. As that is the case we will attempt to prevent as
much verbal dialogue as possible when attending to orders, problematic or
otherwise.
Q: Do you accept checks?
A: No. Cash, major credit card/debit card, and/or traveler’s checks only.
Q: Should I tip my waiter?
A: If you enjoyed your service we encourage our customers to take care of their
server.
Q: What do I do if I have a “noisy neighbor”?
A: Alert an employee by putting an order card up or by “raising a flag” on your
table. You can either write on the card that there is a problem and where the
loud customer is or whisper it to them. The employee and/or the manager on duty
will talk to the loud patron and tell them to please be quiet. Repeated
disruptiveness will result in the customer being asked to leave.
Q: What is “Baby Day”?
A: Baby Day is offered every Tuesday during the first show of each film. These
show times allow parents to bring their infants, or any children under 6 years
old. Baby Day shows are generally not children’s films, rather our regular
movies, and are shown with the intention that customers with small children have
an opportunity to experience the Alamo without having to arrange for child care.
Admission is free for those under 6 years old. During the movie the lights are
left a little brighter and the sound a little lower.
Q: Can you smoke in the theater?
A: No, the Alamo Drafthouse is non-smoking establishment.
Q: Do you offer handicapped seating?
A: Each auditorium of the Alamo Drafthouse has allocated seating that is
wheelchair accessible.
Q: Do you provide assisted listening devices?
A: Yes. Each auditorium has a Hearing Impaired System installed.
Drafthouse Amber from Independence Brewing
Alamo Drafthouse Amber Ale
Deep amber in color